"A POOR COUNTER SEVICE AT ST ANDREWS SQ BRANCH"

A review of The Royal Bank Of Scotland PLC by Selwyn johnson written on Monday 2nd of December 2013

AT THE rbs main bank, the standard of counter service is very poor, there is only an average of 2 tellers on duty resulting in waits of 15 minutes and more.

When you arrive in the bank you are stopped by someone who does everything to get you to use a machine which are not suitable for most transactions.

Considering this is the RBS main bank, they have reduced the service to a very poor level when compared to other banks.

The bank staff themselves are openly fed up with the service level.

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