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"5 or fewer items tills - please enforce it"

A review of Marks & Spencer by Urbangril written on Sunday 31st of January 2010


It is a constant annoyance that at this branch of M+S the '5 or fewer items' rule is not enforced at the tills labelled thus. When you have 2 or 3 items and don't want to join a long queue at the normal tills, it is infuriating to count 6 or 7 items in the basket of the person in front of you at the '5 or fewer' till, and to see the assistant there allowing the person through without comment, which just encourages them to do it again the next time. If there is a company policy on this, please enforce it. If not, please get one..

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