"Give garages a break"

A review of John Martin Group by Car junkie written on Friday 25th of May 2007

L COCHRANE DOESNT QAULIFY HER COMPLAINT.

What is your complaint? was it poor service?

was it possibly the garage didnt have your car ready on time? What?

I have been in many a garage to find some customers who dont understand their motors, or what its like to be behind the desk of a garage to find customers whinging about their cars all day, wanting pampered to the extremes, demanding this that or the other.

If there isnt a replacement car ready on tap or if the car is not ready for their afternoon cup of tea or round of golf,thats bad service, If the car goes in for a service and comes out with a list of faults, its the garages fault or the manufacurers fault, never the bad driving of the car. Oh and by the way your too dear. I am going to my local garage they are cheaper (no wonder.... the local bod doesnt spend on training or equipment to solve the complicated issues)did they supply you with a brand new car whilst yours was off the road? Oh yes they can fit brake pads and do the simple jobs. when they get stumped....what happens? they phone the dealer you swear blind you wouldnt go to again to ask how to repair your motor. Oh then there is the "I know my rights" brigade Whats the number of trading standards? How can I get compensation? I am going to stamp my feet, shout and swear at the top of my voice till you get the message I am not going to pay (because I have asked for the work but have not got the money to pay) WOW. All the time that goes on customers expect the poor people behind the desk to put up with the rants. Woe betide if the service people says something that the customer doesnt like, they are branded insolent or are reported to their superiors and face a reprimand whilst the customer goes away smug as hell and bad mouths the garage as giving poor service or pure rip off merchants.I have driven over a million miles in my cars and have some instances where I have encountered problems but have always been able to resolve them without trying to name and shame. I just ask for the manager and sit and talk about it, usually it can be resolved because I can understand that not everything runs smoothly despite all the effort in the world.

I wonder if some people are so brilliant they never make mistakes, or if they are so good that they would like to swap places with the receptionists for a day, bet they would lose their bottle within minutes.

Why o why does the customer always expect garages to organise their lives for them? Cant you make alternative arrangemnts while your car is of the road?Cant they have patience or if they have a problem try and resolve it amicably? By the way, did L Cochrane approach the management? Or was it something she was told and didnt like the truthful answer?.

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, John Martin Group, and are merely third party opinions. Edinburgh Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.