"THE LAST PROPER SERVICE COMPANY?"

A review of Caledonian Catering Equipment by Anonymous written on Friday 15th of February 2008

I own 3 large capacity coffee shops, which each operate from 0600 - 11.00pm 7 days a week.

After numerous coffee machines, I finally settled on CMA machines which I was told I should purchase from Caledonian Catering Equipment in Edinburgh. After the first year in which there were no problems, the machines were put onto a maintenance agreement with CCE who promptly visited all 3 sites to carry out a service. As the shops don't get busy until around 0700, the services were carried out at 0600 and completed for the first rush of the day. Some months later, a fault developed with one of the sites in Inverness. The fault was reported at 2.30 pm on a Sunday of all days. 8am on the Monday morning, one of there engineers from Edinburgh walked in the door, and repaired my machine!! As far as I was aware, this sort of breakdown service didn't exist anymore, but CCE have shown that smaller service companies are probably the right choice for service. I urge anyone with service issues, to make contact with Caledonian Catering Equipment and see what they can do for you..

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